Frequently Asked Questions
Our shop hours are Mondays to Thursdays from 9:30am to 5:30pm EST. All inquiries and orders are processed during these hours. CLOSED Fridays, Saturdays and Sundays.
We are closed on all statutory holidays and on occasion for vacation. Inquiries and orders will be processed as soon as the shop re-opens.
In Canada, orders $150 and over will ship free. For orders less than $150, a flat rate shipping of $20 will apply. In the USA, all orders are $30 to ship across the contiguous US. For International orders please contact us at email@example.com for a custom shipping quote before placing your order.
Customers are responsible for any duty or custom fees when the order is delivered.
Orders are shipped out on Tuesdays and Fridays. Orders placed on Thursday to Sunday are shipped out Tuesday and orders placed on Monday to Wednesday are shipped out on Friday. If you need to expedite an order, please contact us at firstname.lastname@example.org before placing your order. Orders associated with expedited shipping are excluded from our free shipping promotion. All orders are shipped with tracking and details will be provided once the order is shipped.
Allow approximately 3 - 5 days for orders to arrive in Ontario, 3 - 7 days for orders to arrive within Canada that are outside of Ontario, and 5 - 10 days for orders to arrive in the US. We cannot guarantee shipping time, please expect possible delays due to COVID-19 regulations varying in different regions.
GATHER 33 cannot be held responsible for lost or damaged parcels. We are not responsible for shipping and delivery issues by the postal service, a correct and complete address is the responsibility of the customer. All our orders are shipped with tracking, please contact the postal service with any delivery issues. Shipping costs are non-refundable.
LOCAL PICK-UP IN MARKHAM
During certain sales, we offer local pick-up in Markham at Woodbine and Highway 7 for orders over $50. This location is for pick-up only and not our storefront. Local pick-ups will be available on Wednesday and Saturdays from 1pm - 7pm. More special details including the address will be emailed to you after you complete your purchase with the local pick-up option. Please allow 2 - 4 business days for your order to be packaged and dropped off at the pick-up location. Should you have additional questions feel free to contact us at email@example.com.
We currently do not offer refunds or exchanges. However, if there are manufacturing issues or an incorrect item in the order please let us know by contacting firstname.lastname@example.org within 7 days of receiving your purchase and we will do our best to find a solution. Customers will be responsible for the cost of tracked return shipping and the product must be returned unused and in their original packaging.
Once an order is packaged and a shipping label is created, we are unable to make any changes to that order including cancelling the order.
PACKAGING AND ENVIRONMENTAL IMPACT
In an effort to reduce the amount of packaging used, we focus on recyclable, compostable or reusable packaging for both our products and shipping. With shipping we reuse packaging from our vendors to reduce the amount of single-use plastics. Any plastic packaging you receive has been reused and we encourage you to keep reusing it as well. Any new packaging is always either recyclable, reusable or compostable.
We choose products with minimal to no packaging or packaging that can be recycled, composted or reused when possible.
We strongly believe in offsetting our carbon footprint by supporting local businesses when possible, choosing products that are natural and sustainable and have multiple functions and uses.
COLLABORATIONS AND CUSTOM ORDERS
If you’re looking to place a custom order or to collaborate on a shoot, product or project, please contact us at email@example.com with your inquiry and we would be happy to discuss the details with you.